Please note that ZIIP is compatible with Android version 5.0 and above.

Step 1: Turn on Location Services
- Go to your phone’s Settings
- Scroll down and select Location
- Tap Location Services or Advanced (depending on your Android version)
- Tap Google Location Accuracy
- Tap Improve Location Accuracy to turn it on

Step 2: Adjust App Permissions
If you have Android 12 or above:
- Go to your phone’s Settings
- Scroll down and tap Apps
- Scroll down and tap the ZIIP App
- Tap Permissions or Nearby Devices Permissions
- Make sure Nearby Devices are allowed
- If you have Android 11 or lower:
- Go to your phone’s Settings
- Scroll down and tap Apps
- Scroll down and tap the ZIIP App
- Tap Permissions
- Tap Location
- Select Allow when using the app

Step 3: Sync Your Device
- Open the ZIIP App on your phone
- Turn on your ZIIP device
- Select the treatment to sync
- The device will flash/beep three times once synced
- Start your treatment

If the issue persists, try uninstalling and reinstalling the ZIIP App, then repeat the steps above.

If your device is still not syncing, please use the contact form to provide the email address associated with your ZIIP App account, and we’ll be happy to look into this further.